Andrew Boxall - What is Transformation?
What is Transformation? Every organisation, vast, medium or small, is having to respond to the challenges set by a rapidly changing world. This might be an ever decreasing budget, new competition in the market or rapidly changing customer expectation. Whatever the case, organisations must change – this presentation is a brief glimpse at how Shropshire Council responded to the need for change, with examples of how technology makes a difference but leadership is key.